MBA Module 13
The Client Experience: Video Introduction
To get the most out of each module, watch the video first, then watch the webinar. Then download the homework PDFs to work through as you watch the webinar.
Video length: 9:48
The Client Experience: The Webinar
Designing a top-notch customer experience is like designing a room, you have to think carefully about EVERY element.
Video length: 52:15
The Client Experience: Video Introduction
To get the most out of each module, watch the video first, then watch the webinar. Then download the homework PDFs to work through as you watch the webinar.
Video length: 9:48
The Client Experience: The Webinar
Designing a top-notch customer experience is like designing a room, you have to think carefully about EVERY element.
Video length: 52:15
The Client Experience: Your Homework
Download these PDFs to complete each module’s homework — after all, this won’t work if you don’t do the work!
